Return And Refund Policy

If you have any problem with your purchase, please contact us via our support email [email protected], we will help you resolve the matter as soon as possible.


If you change your mind and decide to cancel the order after payment, please contact us immediately in 24 hours after your payment is processed

After 24 hours from the payment date, we will have no responsibility to resolve any requirement for cancellation.


We only accept to return the order and process the full refund if the fault comes from our side as some cases below:

+ You receive an incorrect item

+ Product is damaged or defected

+ Printing mistake items

+ Part of your order is missing from the package.

For the damaged, defective, or incorrect items must be reported within 2 days of delivery. You must provide photos/video of the product’s defect with its tag and the shipping label for checking via the support email [email protected]

Return & Refund are processed within 5-7 business days after your item(s) is received successfully by Rugprovi Store.

Rugprovi Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email  [email protected] for assistance.

Return packages must include original packing slip to ensure processing.

Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.

The original shipping fee and insurance are non-refundable.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.


Description of return address:

Different countries have different addresses for the return items. The mailing address will be provided by email after submitting the application.

Warm Notes: 

Before checking out an order, please make sure to fill in the correct shipping address with accurate house number, street name, so that you can receive the package in time. 

If the delivery is unsuccessful because of the wrong provided shipping address, the customer will bear the corresponding loss. 

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